« Back to all speakers

Squadron Leader Carolyn Pezaro & Flight Lieutenant Andy Armstrong

Feedback – take it like a champ!

Stream: Transform
Area: Coaching
Type: Workshop
Style: Lecture

Session on Wednesday, Apr 24, 15:25
» Where on timetable


The Royal New Zealand Air Force (RNZAF) employs highly motivated diligent and talented individuals, from the pilots that fly the aircraft to the engineers who fix them. We operate in highly complex and uncertain environments at home and abroad. Despite our operational focus we are just as sensitive to tough feedback conversations as the corporate sector. Being able to learn fast from failure is a hall mark of success in the VUCA world, and so in the military it is imperative that our service personnel leverage off feedback conversations to accelerate their growth. But critical feedback can be hard to take! Especially when you are in a stressed state. In this session we draw on tools and techniques used in RNZAF Pilot training and RNZAF leadership training to share with you are secrets in helping individuals manage their own emotions in feedback conversations – and also to take control of the feedback process.

In 2018 RNZAF achieved renewal at Gold level of the EMCCs International Standards for Mentoring and Coaching Programmes (ISMCP).


Squadron Leader Carolyn Pezaro is the Head of Psychology for the Royal New Zealand Air Force. As well as being a registered psychologist she is a serving Officer and has been working to develop leadership and resilience with military personnel for 12 years. Carolyn has experience working with individuals and teams facing challenging work situations, mental health issues, trauma and stifling organisation bureaucracy. In the Air Force, Carolyn has championed the integration of mental skills into recruit, aircrew, and officer training. As part of her time in the military she deployed in support of NZDF operations to East Timor, Solomon Islands, and to Syria and Israel with the United Nations. Carolyn is passionate about working to develop resilient high performing military personnel, in order that they are equipped to face the complex and challenging environments created by today’s geopolitical landscape.

Flight Lieutenant Andrew Armstrong is currently serving as a commissioned officer in the Royal New Zealand Air Force (RNZAF). With more than 23 years in the armed forces, Andy has experience across a variety of command, leadership. and management roles including headquarters functions, performance management, and personnel selection. Andy has worked with some of the most talented, motivated, and highly skilled members of the New Zealand Defence Force.

Manage your conference experience via our conference app

Get it on Google Play

Our gold exhibitors

Our silver exhibitors